Terms of Use

To use the products and services that EssayKittens.com offers, you must be of legal age and agree to the following Terms and Conditions.

1. Interpretation of Our Terms

1.1 Agreement refers to our Terms and Conditions.

1.2 Terms – the Company, We, or Our - refer to EssayKittens.com, the provider of academic writing services to Customers.

1.3 Terms - the Customer, the User, You, or Yours - refer to the person or persons who submit Orders with the Company and abide the Terms and Conditions described in this Agreement.

1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.

1.5 Order refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.

1.6 Order Status shows the progress of the Order, the current position towards completion.

1.7 Product is the result of the Order, an original content, written and delivered to the Customer in accordance to his or her inquiry as a digital document.

1.8 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the order.

1.9 Quality Assurance Department refers to the Company’s structural unit responsible for evaluating and protecting the quality of our Products and Services.

1.10 Support Team or Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.

1.11 Verification Process is a set of actions required from the Customer and Support to confirm the billing identity of the Customer and transaction authorization as well as to prevent fraud.

1.12 The Writer is a person employed with a company as a freelancer who provides research and writing services to the Customer according to the Company Agreement.

1.13 The Application refers to the mobile user application specifically designed to attend to the customer needs with the help of mobile device.

1.14 The term – Personal Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance at own will to further compensate the price of the order(s) at own discretion.

1.15 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company. The aim of the program is to reward regular clients with Credits to Personal Balance for driving new Clients to the website. The commission rates (rewards) are defined by the Company and can be changed at its own discretion.

2. Order Placing and Registration

2.1 The Order is placed by completing the Order form provided in the Application. No Product is provided by other means of its request.

2.2 The Order form will specify the scope of work, Order parameters and delivery terms. It is Your personal responsibility to provide exact, full and final information to each standard Order form section when filling in Our Order form.

2.3 In addition to Your Product requirements You will be requested to register by providing Your contact information such as Name, email address, country of residence and telephone number. Should any of these parameters change over time, it is your responsibility to update your profile accordingly or inform Support of such changes.

2.4 Once Your profile is created based on the information You provided during registration, You shall not attempt to create another profile by changing your contact details in the Order form. You shall place Orders, communicate and do business with the Company using one and only one profile, created during your first purchase. Should multiple accounts be discovered, the access to such will be closed and purchase history transferred to the only account created during Your first purchase.

3. Order Payment and Discounts

3.1 When placing an Order you agree to buying the Product from the Company. The Company starts to process your Order only after the payment for the Product is made and is authorized.

3.2 The payment for the Product is calculated according to the Company’s Pricing and is paid in advance as stated in the Order form once the scope of work is identified. The Company is not held responsible for Product delivery until the payment has been made in full and it has been authorized.

3.3 Orders can be paid with Credit Cards, PayPal, Wire Transfer or by Credits on Your Personal Balance.

3.4 The Company reserves the right to offer discount and bonus programs to Customers at its own discretion using discount codes the Customer can use when filling out the Order form. Should the code be not provided in the corresponding section of the Order form, the discount will not be provided by the Company for the particular Order.

3.5. The Company commits to make equal access to discount and bonus program information for each Customer in the Company with no exceptions.

3.6. The discount code and the discount itself may be applied to orders that are over $25 in total and not less. Should the order total be less than $25 (25 US Dollars), the discount code will not provide a respective discount.

3.7 Upon Your Order evaluation the Company may request for additional payment or additional time to work on Your Order, as real scope of work to fulfill Your Order may be defined only after manual order review. The Customer may decide at his/her own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company. In the Client refuses – a refund is being processed according to the Money Back Guarantee Policy.

4. Your Personal Balance

4.1 When placing Orders and buying Products from the Company, You pay using any of the available payment methods at Your discretion. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Money Back Guarantee Policy, or to transfer funds to Credits in Your Personal Account.

4.2 1 Credit equals 1 US Dollar and is stored in Your Personal Account with no limit or expiration date. The amount of Credits You store may be used to proceed with the payment for your future Orders with the Company.

4.3 Your funds are transferred to Credits at Your own will and ONLY with Your confirmation. After the transfer of funds to Credits is complete – the amount You store in Credits is Non-Refundable and may be used to pay for your future orders ONLY

4.4 As a part of loyalty program activities, the Company may provide You with a certain Credit amount to further cover payments for Your Future Orders.

5. Order Process

5.1 Order validation. The Company reserves the right to re-check the Order details after the payment to confirm the matching of the requirements with the scope of work indicated in the Order. Should cases of mismatch occur, Support reserves the right to modify the Order to ensure the full match of requirements of the Customer.

5.2 Order volume. Each Order placed by the Customer has a required volume, that is measured by the number of words. Upon the Product delivery the document received has to match the expected number of words metric (the document may have less pages than requested, but should have exact number of words according to the «275 words per page double spaced or 550 words per page single spaced» rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to «275 words per page double spaced or 550 words per page single spaced» rule.

5.3 Changes of order details. The Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started research for the Order. Should the order details increase in volume, order complexity or narrow the completion terms, the Customer will be requested to provide additional compensation for the additional instructions.

5.4 Resources: Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made. 

In general, the following deadline for resource provision is in place: 

  1. for orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement,
  2. for orders due within 24-72 hours, there is a 1 hour deadline;
  3. for orders with a 72 hour+ deadline, resources must be received within 1 day. 

In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion  would be required.

5.5 Communication. The Customer is highly encouraged to communicate with the Writer using the Messaging System or contacting Support by using all available communication means indicated.

5.6 Progress tracking. The Customer may track the progress of the Order by using his/her personal account, where information about his/her order and its status is reflected. The Customer may as well contact Support by using all communication means available 24/7 to get updates on his or her Order status.

5.7 Preferred writer option. The Customer may select the Writer to work on the Order by indicating his/her ID number in a Preferred Writer ID field on the order form. By so doing the Customer acknowledges that there is no 100% guarantee, that the specific Writer is available to work on the Order. Should such an instance occur, the company reserves the right to assign the best available specialist in the Subject Area of the Order. The cost of the Preferred Writer feature will be funded back to the Customer to his/her Credit Balance.

6. Order Delivery

6.1 The Company is held responsible for the delivery of the Product and for meeting the deadline indicated in the Order.

6.2 It is the Customer’s personal responsibility to ensure availability of delivery channels once the Company has provided the Product to the Client. The Company will not be held responsible for incorrect email address indicated by the Customer in the profile, spam filters, internet outages and general customer negligence to provide communication channels and others which are beyond the control of the Company. The Customer is encouraged to contact Support 24/7 using all communication channels available for assistance with the Order Delivery.

6.3 The Customer is held responsible for downloading the product in a timely manner after the Product has been provided by the Company.

7. Order Revision

7.1 Free amendments are provided to the Customer by the Company to ensure the quality of the Product provided and to ensure total Customer’s satisfaction with the Product. To receive a free revision of the Product, the Customer has to submit a revision request in written form using the Messaging System or Company’s email no later than fourteen (14) calendar days after the Order delivery date and no later than thirty (30) calendar days after the Order delivery date for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. Should the revision deadline be missed, the Customer may have his or her order revised for additional payment or place an order for editing.

7.2 The Quality Assurance Department reserves the right to decline a revision request if the revision instructions violate initial Order instructions. In such cases the Customer may be requested to pay additionally for the requested changes or place the Order for editing.

7.3. The Quality Assurance Department reserves the right to decline or limit multiple revision requests if the Customer’s behavior demonstrates obvious exploitation of the Writer and other unreasonable requests.

7.4 If the request meets all defined requirements underlined in these Terms and Conditions, our Company will revise the delivered product free of charge.

8. Refund Policy

The Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Company’s commitments be violated the Customer is entitled for a partial or a full reimbursement according to our Money Back Guarantee Policy.

9. The Use of Products

9.1 When making a payment for an Order you agree it is for personal and non-commercial use only and the payment you make is a reflection of time and effort for conducting research and writing pertaining to your order as well as maintenance and administration necessary for Product delivery.

9.2 You are not to reproduce, modify, distribute or display the Product in any way on a World Wide Web or in the form of a hard copy over a reasonable limit necessary for personal use.

9.3 Writers who work on behalf of our Company hand over the ownership of all delivered Products to the Company, that retains full copyright of the Products We provide.

9.4 All Products are provided solely as an example of research, reference or for learning and a sample of how to perform an academic writing. All Intellectual Property Rights and Copyright remain with the Company.

10. Company’s Responsibility

10.1 The Company has zero tolerance to plagiarism, academic dishonesty and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.

10.2 We strictly abide all Copyright laws. Any opposing activity is solely a responsibility of the Customer if he/she breaks our Terms and Conditions.

11. Verification Process

11.1 In order to meet the existing fraud prevention policies and procedures we must provide verification of every Customer’s billing information. It is the Customer’s sole responsibility to immediately verify the provided data and comply with our Company’s request sent via email. We reserve the right to reject not verified orders as they are violating our Agreement.

11.2 Stolen cards usage or any other fraudulent behavior will be immediately reported to the relevant law enforcement authorities for further investigation. Our Company is strongly against any kind of cybercrime.

12. Affiliate program

12.1 When placing your first Order on our Website, You have an opportunity to participate in our Affiliate Program. Affiliate Program participants receive credits to their Personal Balance for referring friends and acquaintances to our Website, using Company tools to identify and verify referrals. Our Clients can find more detailed info about our Affiliate Program in his/her Personal Cabinet

12.2 To start participating in our affiliate program, the Client needs to verify his phone number and/or e-mail to ensure, that there is at least one way of communication that is valid. If the Client is not willing to verify his contact details and/or provide some of his/her personal information, one can not participate in the Affiliate Program

12.3 Once verified, the Client may start referring friends using Company tools and markers and get Credits for their referrals. Credits given to the Client are not payable and can be used for internal Company purchases only (partial or full order amount coverage).

12.4 Commission is transferred to Personal Balance for valid referrals received with help of Company tools and markers. If the person can not be identified as referred by you (your affiliate code was not used), commission will not be transferred. In case the Client would misrepresent him/herself to be his or her own referral – commission will not be paid and all sorts of cooperation between this Client and the Company will be terminated.

13. Miscellaneous Provisions

13.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement substitutes all previous verbal or written communications and/or Agreements between the parties. The content can only be modified in writing, signed by the Customer and the Company, and indorsed on this Agreement.

13.2 The Customer accepts that if a certain portion of our Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. Our and the Customer’s rights and obligations will continue to be in force as there is no invalid part in the Agreement.

13.3 The Agreement is governed, in its interpretation and performance, by the laws of the state where the Company is located and holds its principal business.

14. Privacy Policy

EssayKittens`s respect and prioritization of your right to privacy are integral to our business model. A part of this commitment is connected with ensuring that everyone who does business with us fully understands what data we collect, policies on storing that information, and how it is used. All data is gathered for the purpose of providing you with the products and services that we advertise.

If you elect to use our products and services, there a is certain amount of information we will need to collect including your contact information, location, and other specific facts such as your grade level or the subjects you are studying. We may also collect other data that allows us to evaluate how you, along with other clients, interact with our website or other connected interfaces.

Please note that the list of information mentioned above might not to be complete.

14.1 Policies Regarding the Age of Our Users

This site, in its entirety, including the use of our products and services is for adults over the age of 18 only. We do not knowingly collect, distribute, or store information on anyone who has not reached the age of majority. Anyone who is aware of a minor using our services is asked to inform us about this.

14.2 The Goals of this Privacy Policy

It is our strong advice that all visitors choose to read this policy. The statements contained within apply to everyone who decided to use the services we provide. Our goal is to ensure that there is no misunderstanding in terms of the information we collect and your rights to access and make changes to that information at any point and time. You are entitled to have full control over your personal data including the freedom to erase it.

14.3 Collection of Your Personal Data

Please be reminded that any personally identifying information that we obtain from you is provided only by you and stored with your consent. The ways your data might be shared with us include: your contacting us, using our online support services, placing orders, etc. We do not use any tools or hire third parties to mine or extract your personal data from your computer or other websites.

Any action such as creating an account, placing orders, or signing up for receiving communications from us results in our receiving of your identifying data. In order to provide you with the requested products or services, we must be able to store and access this information in the future. All data that we collect is appropriately stored following prescribed security protocols and protections.

14.4 Non-Identifying Data Collection and Storage

We acknowledge the collection and storage of non-identifying data from our side. Because this information cannot be used to identify you or impact your privacy, your involvement in the collection process is unnecessary. The procedure involves using cookies and related technology, order tracking, storage of communication logs, browser and device type tracking, site visit information such as timestamps and navigation, etc. We use this data to improve performance and customize your experience on our website.

This information is presupposed for our use only. It might be shared with third parties who are contracted with us to assist in providing you with the offered services.

14.5 Our Use of Your Data

In an effort to both protect and respect your privacy, we have to optimize and minimize our data collection efforts to provide you with the expected services. All of your data is collected only with your permission, and used for the reasons we explicitly state below.  The personal information is used to provide you with the needed services and to contact you accordingly. The information can be collected and stored upon the demand of law enforcement, courts, or in order to comply with laws applied to us.

We might also opt to store data that enables us to update or improve the services. For instance, if you order a specific service, we may choose to send you information about related products. We can use the data to help detect the website errors or other issues. Besides, the records are maintained in an effort to prevent fraud or other abuse.

14.6 Sharing Information with 3rd Parties

In the light of the fact that we do provide your data to third parties, we confirm that this can be done for very specific purposes only, and these parties are acting on our behalf. We provide the information that is limited to what is necessary in order to offer you specific services to partners and subcontractors, payment processing companies, advertisers, market research firms, and customer service entities, as well as email providers.

Every third party entity receiving your information is required to sign a legally binding agreement, ensuring protection of your confidentiality and limiting the use of your information to its intended purposes. All employees or other agents of these third parties are held to the legal agreements as well.

14.7 Customer Communications

We maintain the right to communicate with all our customers about their purchases, as well as to communicate with you about special offers and other services. This is usually done only if we have determined that the information or offers are relevant to you based upon previous orders. You may choose to stop receiving these notifications at any time. The details of this process are provided further down the page.

The common ways used to communicate with our clients include: sending emails, bulk texts and auto sent emails, phone calls, and text messages. You may adjust your communication preferences via your account settings.

If we consider the partner or other third parties to have information or offers that may be useful for you, we will notify you before providing them with your data. You are free not to give permission for this if you want.

If you choose to have your information removed from our database, you may do so. Please, contact the customer service for additional assistance.

14.8 Our Use of Analytics Tools and Services

We employ the use of analysis tools to collect and analyze various types of data. These tools allow us to understand how users interact with our web-pages and other connected interfaces. This includes such information as the amount of time you spend on our website, the content consumed, and the search terms used to find our website. None of this information contains identifying data. It is gathered to improve our website and user experience design.

The tools that we use involve placing persistent cookies on your computer which allow remembering our users. If you do not want to permit these cookies to be stored on your device, please, refer to the instructions in our Cookie Policy. None of this information is sent to third parties.

14.9 The Security of Data that We Store

We are continuously dedicated to employing all of the technologies and resources available for us to protect your personal information that includes the use of encryption technologies as well as the implementation of other security protocols.

All your personal information is held with the only purpose of providing you with the products and services that you order. Beyond that, such data may also be stored in order to comply with laws and regulations, accurately keep financial records, and ensure that we meet the obligations of all possible contracts or agreements. You are encouraged to contact customer support should you have any concerns.

14.10 Use of 3rd Party Websites

Our website content contains links to external websites. Please note that if you choose to access them, you opt for that freely and per your own choice. You also acknowledge your understanding that there is no way we could be responsible for the policies or content of external websites. None of our policies or guarantees can be applied to such websites as far as we do not own or control them. We strongly encourage you to familiarize yourself with external websites policies before clicking on the link.

14.11 The Right to Access and Control of Your Personal Data

On our website, there are no restrictions of your rights and abilities to access and control your personal information. In order to view or change any of this data, you may use the account settings in the customer portal provided for you where you can easily amend the saved information. You may also request for this information to be deleted. But please be aware that if you have current orders in progress at that moment, you will need to wait until all of them are completed for your data to be removed from the storage.

14.12 Changes to this Policy

We may change this policy along with any other without prior warning. Information about these changes will be posted in a way we consider to be the best one to ensure our users are aware of them. It may include a website notification or personal email. The significant changes can only be processed after the 30-days period what gives ample opportunities for the users to learn about the future amendments and get adjusted to them.

14.13 Contacting Our Support Department

If you have any further questions, please contact our customer support that is 24/7 available.

15. Warranty Disclaimer

The Company provides no warranties or representations in terms of the stated website or any materials published. The case includes any warranties of merchantability or lack of infringement of use, or any warranties arising from the direct usage of the service or any products purchased via this website.

The Company also does not claim that our service will always be uninterrupted or free of errors, and thus will not be held liable for any consequences that can occur as a result. It is the Customer’s responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content provided in connection with our service or otherwise.

16. Limitation of Liability

By accepting the above Terms and Conditions of this Agreement you agree to release and not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:

(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;

(b) failed, garbled, incomplete or delayed computer transmissions;

(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;

(d) any injuries, damages or losses of any sort arising in connection with, or as a result of, utilizing our services;

(e) any printing or typographical errors in any materials associated with our services.

17. Amendments

Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; therefore, it is recommended and strongly advised, that they continuously review these pages.

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